Reclaim
Mechanics, formulas, and monthly cadence for clawing back the OTA commission dollars you shouldn't have paid.
- Reclaim 8 min
The Monthly OTA Audit Checklist: 4 Phases Every Controller Should Run Before the 5th
A step-by-step checklist controllers and revenue managers can run every month to catch commission errors before they're locked in. Phases, timing, and a printable template.
- Reclaim 7 min
Virtual Card Reconciliation: Why Your Expedia Payments Don't Match Your Bank (And How to Catch It)
Expedia's virtual cards activate and deactivate on specific dates — miss the window and the charge silently fails. Here's why, and the reconciliation pattern that catches it.
- Reclaim 6 min
The No-Show Commission Trap — and How to Get Out of It Every Month
Expedia charges commission on guests who never arrive. Here's exactly what the trap looks like, why it persists, and the five-minute monthly habit that shuts it off.
- Reclaim 7 min
Booking.com's 48-Hour Close Window: The 5 Mistakes That Cost Indie Hotels $30K a Year
Five common Booking.com Extranet mistakes that quietly leak commission dollars every month. Per-mistake cost estimate and the fix each one takes an afternoon.
- Reclaim 8 min
The 4th-of-the-Month Deadline, Explained
Expedia's Reconcilable Bookings window closes on the 4th of every month. Here's why it exists, what it covers, what you forfeit if you miss it, and a walkthrough of a healthy monthly cadence.
- Reclaim 7 min
OTA Dispute Templates: The Exact Partner Central Message That Gets Approved 75% of the Time
Four copy-paste-ready dispute templates by claim category. The structure Expedia Partner Central and Booking.com Extranet approve most often, plus the escalation path when denied.
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