Every hotelier on Expedia has been there: a guest books a non-refundable rate, doesn't show up, and the next monthly invoice still charges commission on a stay that didn't happen. The room wasn't resold. The guest wasn't billed. The commission line is still there.
Why the trap persists
Because Expedia's contract puts the burden of declaring a no-show on the hotel, not the platform. If you don't open Partner Central → Accounting → Reconcilable Bookings and mark the reservation as a no-show before the 4th of the following month, the commission stays charged. Expedia has no financial incentive to police it for you.
The five-minute monthly fix
- 01
Pull
Pull the no-show list from your PMS for the previous month.
- 02
Reconcile
Reconcile it against the Expedia reservations table.
- 03
Mark
Open each one in Reconcilable Bookings and click Mark as No-Show.
- 04
Evidence
Upload the folio as evidence if prompted.
What trips hoteliers up
'No-show' in Partner Central is stricter than common sense — the definition is narrow, and misfiling a close call wastes a dispute slot on a claim that will be denied.
Is a no-show
Guest didn't arrive. Room remained untouched by housekeeping. No check-in recorded. No contact from the guest. Booking was not cancelled.
Is NOT a no-show
Guest arrived three hours late. Guest checked in at 11:45 pm the day of their booking. Guest cancelled at 11:30 pm the day of arrival — that's a late cancellation, different workflow.
If you're trying to batch this, start by filing everything where you're unambiguously certain — the guest called the next morning asking for a refund, the room was untouched by housekeeping, no parking-lot camera footage shows their car. Move the ambiguous ones to a separate queue and work through them with your front desk manager.
- Partner Central policy — Reconcilable BookingsExpedia Group · 2026
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