OTA Systemsby Multisystems
The reclaim workflow — built around the 4th-of-month deadline

Stop paying on no-show, waived-cancellation, early-departure, virtual-card, rate-discrepancy commissions.

Every cancellation, no-show, early departure, and waived fee is a chance to claw back what Expedia or Booking.com over-charged. We calculate the amount, prepare the dispute package, and deep-link you into the extranet — before the 4th-of-month deadline.

EVERY BOOKING. EVERY CLAIM. EVERY DOLLAR BACK.

Start free auditSee the math

No credit card · Setup in minutes · Cancel anytime.

  • 200+ audit rules
  • 4th-of-month deadline
  • Manual filing — no OTA has an API
app.otasystems.ai

Revenue Reclaim

Commission you paid that you may not owe.

30d3mo6mo1yr
$0
Total open
12
Claims this cycle
May 4
Deadline
$412
Already reclaimed
How this page works. Every booking likely involving an OTA over-charge. We compute the claim amount. You file before the 4th.
  • Emily Carson
    Cancellation waiver · deadline May 4
    $187.30
    OPEN
  • Mickey Torgerson
    No-show, un-waived · deadline May 4
    $134.00
    OPEN
  • Sylwia Marmol
    Early departure (2 nts) · deadline Apr 4
    $98.40
    RECLAIMED
  • Genevieve Ibarrondo
    Virtual card underpaid · deadline May 4
    $56.80
    OPEN
  • Sally Peevor
    Cancellation waiver · deadline May 4
    $241.00
    OPEN
The honest truth

No OTA lets you submit a dispute via API.

Every competing product that promises “auto-filing” is lying to you. Neither Expedia Partner Central nor Booking.com's Connectivity API exposes a submit-dispute endpoint. The filing has to happen in the extranet, by a human.

What we can automate: identifying every eligible booking, calculating the exact amount, assembling the evidence package, writing the message to paste, deep-linking you into the right screen, and tracking status once you mark it filed. What we can't: click Submit for you. That's you, for 30 seconds, once per claim.

Honesty is the moat. We don't hide what software can't do.
Claim categories

Six patterns that drain commission. Every one of them recoverable.

We audit every booking against 200+ rules covering these six claim categories. Each one has its own formula, its own evidence package, and its own deadline.

  • No-show commissions

    Commission still charged on non-refundable bookings regardless of whether the guest stayed. We flag every one before the reconcilable-bookings deadline.

  • Waived cancellation fees

    You waive the fee for the guest — Expedia still keeps its 15%. We queue the dispute the minute you waive.

  • Early departures

    Guest leaves a 3-night stay after 1. PMS updates room revenue. Commission line doesn't. We recompute it.

  • Virtual card discrepancies

    Virtual card funds less than the confirmed net. Usually a timing or currency issue — always reclaimable.

  • Rate parity disputes

    EU DMA removed parity clauses, but algorithmic enforcement still penalises non-conforming rates. We surface the cases you can contest.

  • Post-stay refunds

    Refund the guest after check-out — and the OTA commission should come with it. We track the reconciliation.

How it's computed

Real formulas. Same ones running in the product.

Early departurenightsLost × nightlyRate × commissionPct / 100

Guest left early. Commission should recompute on the nights actually stayed.

No-show (un-waived)(originalNights − 1) × nightlyRate × commPct / 100

Original stay minus the first night. OTA still collects commission on night 1 per contract; the rest you reclaim.

Cancellation waivertotalAmount × commPct / 100

You waived the guest's fee — OTA should waive its commission. They don't unless you file.

The deadline

You have until the 4th of the month after the event.

Every Expedia reconcilable booking closes on the 4th of the following month. Miss it, lose it. No extensions. We queue every eligible claim with its own countdown so nothing slips.

ROI math

A 93-room Comfort Inn. 28% Expedia mix. Real numbers.

From the in-product Today dashboard for our reference property: 93 rooms, $160 ADR, 44.1% occupancy, 28% Expedia mix.

93 × $160 × 44.1%$6,560 / day on the books
× 365$2.39M annual room revenue
× 28% Expedia mix$670K Expedia revenue
× 3.2% recoverable$21,440 /yr reclaim opportunity
÷ ~$1,200 /yr subscription~17× ROI

Numbers illustrative; actual reclaim varies by property mix, cancellation rate, and guest behaviour. Your reclaim will never be negative — at worst it's $0 and you keep a cleaner operations console.

Dispute-prep modal

Evidence package, pre-assembled.

When you open a claim, we generate the message to paste into the extranet along with a checklist of evidence (folio, PMS record, dates, amounts). You click 'Open Expedia' and we deep-link you into the right screen. You paste. You click file. You mark it filed in OTA Systems. We take status tracking from there.

  • Subject line + body text tailored per OTA
  • Evidence checklist customised to the claim category
  • Deep-links straight to the Partner Central / Extranet screen
  • Status: OPEN → DISPUTING → RECLAIMED / DENIED / DISMISSED
app.otasystems.ai

Revenue Reclaim

Commission you paid that you may not owe.

30d3mo6mo1yr
$0
Total open
12
Claims this cycle
May 4
Deadline
$412
Already reclaimed
How this page works. Every booking likely involving an OTA over-charge. We compute the claim amount. You file before the 4th.
  • Emily Carson
    Cancellation waiver · deadline May 4
    $187.30
    OPEN
  • Mickey Torgerson
    No-show, un-waived · deadline May 4
    $134.00
    OPEN
  • Sylwia Marmol
    Early departure (2 nts) · deadline Apr 4
    $98.40
    RECLAIMED
  • Genevieve Ibarrondo
    Virtual card underpaid · deadline May 4
    $56.80
    OPEN
  • Sally Peevor
    Cancellation waiver · deadline May 4
    $241.00
    OPEN
vs manual audit

What doing this by hand actually costs.

Status quo
  • $40,100 per year in avg manual reconciliation cost (PhocusWire)
  • ~40 minutes per claim, filed in a spreadsheet nobody reviews
  • Missed 4th-of-month deadlines = dollars forfeited forever
  • No visibility across OTAs — each extranet is its own silo
With OTA Systems
  • Claims queued automatically, sorted by dollar value and deadline
  • ~30 seconds per claim, all in one console
  • Deadline tracker per claim — impossible to miss
  • Expedia + Booking.com + Direct in one searchable table
app.otasystems.ai

Reservations

All bookings across Expedia, Booking.com and Direct — list or calendar.

ListCalendar
Today Wed Apr 22
New
0 · $0
Arriving
22
In-house
41
Occupancy
44.1%
TOTAL BOOKINGS
0
TOTAL REVENUE
$0
AVG LOS
1.6 nt
BookedGuestRoomSourceStatusTotal
  • Apr 22Christopher WestStandard, 2 Queen BedsExpediaRECENT$333.03
  • Apr 22Matthew SilfiesStandard, 1 King BedExpediaRECENT$110.37
  • Apr 21Rachel TianFamily SuiteBooking.comCONFIRMED$622.00
  • Apr 20Liam ArnoldGarden KingDirectCONFIRMED$312.40
  • Apr 20Nora PaulsonOcean DeluxeExpediaNO-SHOW$177.10
How it works

Connect. Detect. Reclaim.

Three steps from 'we already pay OTAs too much' to 'we get it back every month'.

01Connect02Detect03Reclaim$$
  1. 01 · Connect

    Pair your Expedia Partner Central and Booking.com Extranet. 60-second onboarding shortcut if your property is already in our dataset.

  2. 02 · Detect

    We scan every booking against 200+ audit rules — cancellations, no-shows, early departures, waived fees, virtual-card gaps. Nothing slips past the 4th-of-month deadline.

  3. 03 · Reclaim

    We assemble the dispute package with evidence and the exact copy to paste. Deep-link into Expedia Partner Central or Booking.com Extranet. Mark it filed — we track status until the OTA pays you back.

Start the free audit. See what we'd reclaim for you.

Connect Expedia Partner Central. We'll have an initial reclaim estimate before the end of the day.

Start free auditBook a demo

No credit card · Setup in minutes · Cancel anytime.