The 4th of the month is the most important date in hotel OTA operations. Partner Central's Reconcilable Bookings screen — which is where you mark no-shows, early departures, and waive cancellation fees — closes for the previous month's events on that date. After it closes, the commission on every event in that month is locked in.
The logic (from Expedia's side)
They need a hard cutoff to close the monthly invoice run. Makes sense from an accounting perspective. The problem is that most hotels don't have a dedicated person watching Reconcilable Bookings every day — so the last week of the month becomes a fire drill, and some events always fall through.
What belongs — and what doesn't
Files in Reconcilable Bookings
No-shows. Early departures ('guest left after 1 night of 3'). Waived cancellations ('we let them out of the penalty as goodwill'). Modified reservations ('they moved dates and we lowered the rate').
Doesn't belong here
Cancellation fees charged per policy (already reflected). Standard invoice questions (different support channel). Rate-parity disputes (different workflow entirely).
A healthy monthly cadence
- 01
1st — Batch review
Pull the previous month's events from your PMS. Cross-reference against Reconcilable Bookings. Start filing.
- 02
3rd — Final sweep
Catch anything that came in late. Clean up ambiguous events with your front desk manager.
- 03
3rd EOD — Submit
Submit everything by end of day on the 3rd so you have a buffer. Don't wait for the 4th.
- Partner Central policy — Reconcilable Bookings and monthly closeExpedia Group · 2026
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